Most international rates are now 50% cheaper than previous rates. In addition, all insurance + tariffs will be presented at checkout. There will be no additional fees on delivery.
INTERNATIONAL ORDERS FAQ
How will my order be shipped?
All orders will be shipped by Openborder.
How long does it take to ship my order?
Most international orders are shipped out within 1-3 business days.
How long does shipping take?
In most cases, 4-12 business days depending on where you are.
Will I have to pay customs when I receive my order?
No, all taxes, duties, and fees are charged upfront at checkout. The amount charged at checkout will be the final and only amount you have to pay to receive your order.
Can you mark my package as a gift so I won't have to pay customs charges?
We cannot. If the shipment is not declared at a value it will be returned to us.
Vinyl Damaged During Shipment
We can only send replacements for damage that affects the sound quality of the record. Any other damage we can offer a discount.
What happens if my package is lost?
We can file a claim with the courier once it's been more than 20 days since the order was placed AND 10 days since the last tracking update. However, claims can only be filed within 45 days of the order being placed. If you believe that your package is lost, please reach out to customerservice@turntablelab.com within that time frame so we can assist filing a claim.
Brand Shipping Restrictions:
Per the request of some of our brands, the following can only be shipped to addresses inside the USA:
- Focusrite
- Technics
- Grado
- Pro-Ject
- Sumiko Audio
- Rega